Terms & Conditions
How to Book
a) Fill out the reservation forms and send them to Umoja motherland tours limited together with a non-refundable deposit of 20% of safari itinerary cost. On receipt of your signed reservation form and deposit, we will, subject to availability, reserve your place on your selected safari itinerary. Once you receive your confirmation invoice, your reservation is confirmed and accepted by us.
b) Final payment is due to Umoja Motherland Tours Limited not later than 8 weeks prior to departure. On receipt of your full payment, we will send vouchers, safari information, clothing lists, etc. Please ensure that you receive the information before you leave on safari.
Cancellation
Cancellations are only effective on receipt of written notification. If cancellation is prior to 8 weeks before departure your deposit is forfeited. If your cancellation is made after the due date for full payment of your tour fare, charges will be levied. The scale of charges, expressed as a percentage of the tour prices, is as follows:
More than 8 weeks notice -Deposit forfeited;
Less than 8 weeks notice – Deposit plus 25%;
Less than 4 weeks notice – 50%;
Less than 3 weeks notice – 60%;
Less than 2 weeks notice -100%.
Should you fail to join a safari or join it after departure or leave it prior to its completion, no safari fare refund can be made.
If you Change Your Booking
After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability. However, there may be extra costs involved to accommodate your request. These costs are in addition to the fee quoted to you for your initial safari. Normal cancellation fees apply if you wish to postpone your departure.
Insurance
It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents/travelling companions for the duration of their trip to Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: can-collation or curtailment of the safari, emergency evacuation expenses, medical expenses, and repatriation expenses, damage/theft/loss of personal baggage, money and goods. Umoja motherland tours limited, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependents or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves
in a position unable to access such services should they not be carrying the relevant insurance cover. Umoja Motherland tours can upon request provide insurance quotes for Travel Guard Insurance.
Guests not wishing to purchase comprehensive travel and medical insurance, will be asked to sign a liability release form.
Methods of Payment
We accept MasterCard, Visa, Wire transfers, Money Orders and Bank Drafts.
Wild Animals
Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither Umoja Motherland tours, nor their employees, can be held responsible for any injury or incident on the safari. Please note that most safari camps in Africa are not fenced.
Visas
As of July 22- 2016 Uganda Tourist Visas are 50 USD. As of August 1 -2016 you can apply for a Tourism Visa online – or get your visa on Arrival.
The Tourist Visa has been a rather fluid thing in Uganda in 2016 – as of August 1 -2016 entering the country has been made easier. The focus is you, the visitor to Uganda.
We update our visa information for Tourists as it changes that you will not be caught unaware when you reach Entebbe International Airport
For those who want it all out-of-the-way, there is the online application, for others there is the on arrival Tourism Visa and on top of that is East African Tourist Visa covering Uganda, Rwanda and Kenya.
East African Tourist Visa
Health
Tropical Disease precautions should be commenced prior to departure. Please consult with a doctor for specific advice about how to obtain the yellow fever and malaria vaccination. If you are a contagious-disease carrier, you must let us know when booking your safari.
Not Included
(This varies from itinerary to itinerary) Insurance to cover for cancellation and curtailment, medical, baggage and money, emergency evacuation back home; beverages in certain areas; personal laundry at certain camps; gratuities to guides, paddlers and to staff; any excursion not related to the safari; optional meals in Victoria Falls and the bigger towns and cities; scheduled airfares; transfers and departure taxes.
Responsibility
Neither Umoja Motherland tours nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore-going shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.
In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of the illness or the illegal or incompatible behavior of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
Changes to Schedules
Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps/lodges on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.
Refunds
Whilst the Company uses its best endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.
Prices
We will do our utmost to keep to the prices as quoted. Should increases be forced on us by government tax, exchange rates, etc., we reserve the right to surcharge without notice.
Delays
We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.
If one of our guides is unable to take a safari due to illness, etc. we reserve the right to substitute with another guide.
Flying to Uganda:
Entebbe Uganda – The Gateway to Uganda for visitors from abroad. Getting here has become easier and more and more airlines have added Entebbe international Airport to their African Destinations.
Each year more and more visitors are arriving in Uganda – They come for many reasons, volunteers, business, leisure travelers with a Safari on their mind wanting to see our Mountain Gorillas, Chimpanzees, Wildlife, Birds, White Water adventure, Scenic Wonders.
Not only can you fly to Uganda – you can fly between parks within Uganda. Flying in Africa tends to run higher than in places like Europe and North America especially flying between countries and connecting with Tanzania – Kenya – Rwanda and other places in Africa.
Flying to Uganda has not only become easier with more airlines coming here – it is also become lower in price due to increased competition which you benefit from.
Gorilla Permits
Only when payment has been received can permits for gorilla tracking in the relevant National Park be purchased. Getting a gorilla permit is not a guarantee of seeing a gorilla. Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled, whether it is closure of the National Park or borders; absence of the gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavors to obtain a refund and if a refund is paid by the relevant authority, we shall pass it on to the client